Delivery

We know you're excited to receive your order, so we aim to get your items to you as quickly as possible!

Here's what you can expect:

Shipping Times:

• In-stock items: We typically ship these within 1 business day (Monday-Friday), and often the same day if possible.
• North Island: Most orders arrive overnight.
• South Island: Most orders arrive within 2 business days.
• Rural deliveries: May take a little longer due to postal schedules.
• Larger items: May also have slightly longer delivery times.  If you’re not sure, please give us a call on: 07 5788623

 Important Notes:

• Exclusions: "Online Only", "Pre-Order Only", and "Back Order Only" items have different shipping times. Please check the product page for details.
• Peak times: During busy periods, deliveries may take a little longer. Please allow up to 10 business days for delivery in these instances.
• Weekends and holidays: We don't ship on weekends or public holidays.

 Urgent Orders:

Need your order urgently? Please contact us before placing your order, and we'll do our best to accommodate your request.

 Got Questions?

We're here to help! If you have any questions about your delivery, please don't hesitate to contact us. Our friendly team is always happy to assist.

Shipping Rates

Spend over $65 and get free shipping nationwide.*

All orders under $64.99 will incur a flat $5.95 shipping fee

Free shipping excludes:

Excludes all Islands except for Waiheke, North & South Island of New Zealand and any other countries outside of New Zealand. Also excludes bulky and overweight items.

*Unfortunately we are unable to offer free delivery to the South Island for all aquariums between 25 Litres and 70 Litres - these will incur a shipping fee of $25.00.

Bulky or overweight items ordered:

If you purchase an oversized item (eg. bird cage, rabbit/guinea pig hutch, dog kennels, large fish tank (over 70L), a fish tank cabinet or large bag of gravel) we will contact you prior to us processing your order with a courier/freight cost – you can then either accept or cancel your order.

Order not arrived:

If you have placed an order and have been notified that it has been dispatched, please get in touch with us within 3 days if it has not arrived to your address. This allows us time to get in touch with the courier company to lodge a query. 

Free Gifts:

Free gifts with purchases are all while stocks last. We accept no responsibility for missing free gifts. Free gifts are limited to 1 per customer per purchase.