At KiwiPetz we strive to make the shopping experience easy and transparent for our customers. This payment policy outlines the terms and conditions related to payments for purchases made on our website.
1. Payment Methods
We accept the following payment methods on our website:
- Credit and Debit Cards: Visa, MasterCard, Union Pay.
- Online Payment Services: Afterpay
- Bank Transfer: POLi Pay
- Mobile Payments: Apple Pay, Google Pay, Shop Pay, and other mobile payment services.
2. Currency
All prices displayed on the website are in New Zealand Dollars (NZD) and are inclusive of GST (Goods and Services Tax) unless stated otherwise.
3. Payment Security
We take your security seriously. All payment transactions on our website are processed through secure payment gateways. Your credit card and payment information is encrypted to ensure your details are protected. We do not store your payment details on our website.
4. Order Confirmation
Upon completing your purchase, you will receive an order confirmation email with the details of your order. This email serves as confirmation that we have received your order, and the payment has been successfully processed.
5. Failed Payments
If your payment fails, we will notify you via email. You will have the option to retry payment or select an alternative payment method. If payment is not completed within 7 days, the order may be cancelled.
6. Refund Policy
If you are eligible for a refund, we will process your refund using the same payment method used for the original transaction. Refunds will be issued within 3-5 business days from the approval date.
7. Payment Disputes
If you have any concerns or disputes regarding a payment, please contact us as soon as possible. We will work with you to resolve the issue in a fair and timely manner.
8. Changes to Payment Policy
We reserve the right to modify this payment policy at any time. Any changes to the policy will be posted on our website and will take effect immediately upon posting.
For any questions or further assistance regarding payments, feel free to contact our customer service team at sales@kiwipetz.co.nz
Thank you for choosing KiwiPetz. We appreciate your business!
