If you are not satisfied with a product you have purchased from us, you can return that product to us within a reasonable time frame in a re-saleable condition since purchased and we will happily replace, repair within a reasonable time frame or refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.

Our goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, KiwiPetz is entitled to choose between providing you with a repair, replacement or refund. Any cost incurred by you in returning the product to KiwiPetz will be borne by you.

When an item has been ordered incorrectly by the customer or a change of mind occurs, if a refund is given this will not include a refund of the shipping cost incurred by KiwiPetz. A 10% restocking fee may also apply.