I needed the product I was purchasing asap and wanted to click and collect to save on freight (and time). Contacted Kiwipetz via online chat and they made up the order straight away, also gave me advice on the doseage I needed for my kitten, and had it ready to collect within half an hour. Wow, great service!! I know this won't always be the norm but I'm so grateful that when I needed it they stepped up and made this purchase so easy, thank you!