With the exception of special orders, orders may be cancelled and a full refund issued at any time prior to dispatch upon provision of a cancellation request.

Requests must be in writing and include your full name, payment method, order reference number and the reason for your request.

Cancellations will only be offered on orders that have not been dispatched.

For more information on obtaining a refund on orders that have been dispatched, please refer to our returns and refunds page.